Tech Support: How to Detect and remove Malware Using Windows Defender

Windows Defender is an inbuilt tool into Windows Vista and available as a free download from Microsoft for XP users.

Windows Defender is easy to use and lets you do manual, scheduled, and real-time scanning with automatic updates of spyware signatures, without a large performance penalty.

If you have already installed or using a third-party anti-spyware application, there's really no need to keep Windows Defender's real-time scan enabled. In this case you can get a performance increase by disabling it.

Using Windows Defender

Selecting Tools and Settings will start you off in the appropriate window to stop applications from active on startup by selecting Software Explorer. Users can make other adjustments from here as well.

Selecting Tools and Settings will start you off in the appropriate window to stop applications from active on startup by selecting Software Explorer.

Some users find the Real-Time scanning annoying because the hard drive is always busy, just go into Options and disable it.  Uncheck the box for "use real-time protection". This is really helpful on a laptop, where every little bit of tweaking helps battery life.

Keep the automatic updates set so that you don’t have to worry about updating the protection database.

Microsoft Windows Defender allows users several options for scans. Quick Scans which scan essential OS directories, Full Scan which scans all files and folder, and Custom Scan which allows us to choose what to scan.

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Technical Support: Microsoft Office 2003 Help

Computer Support: Microsoft XP help-incredible solution

Computer Support: Microsoft XP help-incredible solution

Technical Support: Microsoft Office 2003 Help

Microsoft has a range of products and services, and it offers support for all its products. Microsoft Office 2003 has many improvements when compared to its predecessors. When you are working with Outlook 2003, you can have many technical issues like how to customize contacts, how to manage files, how to share information, how to automate tasks, how to organize calendar, how to customize e-mail messages, how to configure e-mail accounts and many others.

For getting information about how to resolve all these technical issues, you can visit Microsoft support website. When you are working with Office 2003, then you can take help from Microsoft Office online on many topics.

You can get information about how to create and format documents, how to share information, how to automate tasks, how to secure your documents, how to work with graphics and charts and many more related to Word 2003. While installation of Microsoft Office 2003, you can face some error messages like runtime error and so.

While working with Office 2003 you may face following error messages, “This patch could not be opened”, “The Windows Installer service could not be accessed”, you can take information from Microsoft support website for resolving these technical issues. You can also contact a support professional through e-mail, phone or online for getting help on technical issues related to Microsoft Office 2003. In Microsoft technical communities, you can ask questions, share information and exchange ideas with others. 

Computer Support: Microsoft XP help-incredible solution

Albeit, Windows 7 has been introduced by Microsoft, but still Microsoft XP tends to dominating all the segment of market. Understanding the mentality of user Microsoft has extended the support of Windows XP till April, 2011.

Microsoft has collaboration with top IT support provider to meet the expectation of the vast Windows XP user group.

Scope of Microsoft XP help:

•        Setup and maintenance    

•        Computer Security and privacy

•        Web browsing and e-mail

•        Networking

•        Digital photography

•        Making movies

•        Music and video

•        TV and multimedia

•        Working remotely

•        Instant messaging

•        Accessibility

•        Games for Windows

Hence, if you have any concern related to your XP PC, come and get the solution over the hotline on 24/7 basis and Microsoft Certified technician will be happy to help you.

Microsoft XP help agencies are offering their support services on the remote basis which is the most authentic and reliable mode of communication. Asker can get in touch with the chat session or over the phone line and get the instant solution.

For sophisticated issue they have standard escalation matrix to deal the problem.

Microsoft XP help offering organizations are offering free updates with Windows XP Service Pack 3 (SP3). It will equip the system with latest security updates, hotfixes, and select out-of-band releases.

Note: To configure SP3, either Windows XP Service Pack 1a (SP1a) or Windows XP Service Pack 2 (SP2) must be installed.

Installation procedure is quite simple, form the webpage click on download and choose the desired language. You need to save the file to any desired location and then open and run this program. You don’t have to make any changes, just follow the on screen command and it will be done automatically.

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Microsoft help center - destination for satisfaction

Get Microsoft help on leading issues

Computer help: Dell Support

Computer support for getting live solution

Microsoft help center - destination for satisfaction

Dedicated work of Microsoft has totally turned around the way of thinking and living both. Today, we are in an absolute IT world.

From home segment to large enterprises, everywhere you can see the impact of Microsoft. It has produced diverse products from normal operating system to server operating system. On one side enjoy IE8 with superfast speed and ultimate features and on other end make your office work smart with Microsoft Office 2007.

With the additional quality products, it has also emphasized on the help/support concern so as to meet the growing expectation. It has collaborated with major, IT giant to organize best Microsoft help center.

Scope of Microsoft help center

·         Installation and up gradation

·         Maintenance and troubleshooting

·         Internet Security

·         Performance

·         Update new patches

With the entry of Microsoft Windows 7 and Windows Server 2008 in the market, responsibility of these Microsoft help center, has increased manifolds.

Microsoft has introduced Free Windows 7 upgrade as well as normal Windows 7 upgrade plan. User can take appropriate help from authorized Microsoft help center. Free upgrade is permissible on the acceptance from Microsoft while the general upgrade is available for the mass segment.

Free upgrade has been introduced in assistance with the major manufacturer like DELL, HP, Lenovo, Acer and many more. You must fulfill eligibility criteria.

Authorized Microsoft help center are delivering support for complete Microsoft product. This support can be subscribed easily from the registered website of support provider. Now, you don’t need to call your local technician simply click and fix your issue in no time. Everything is possible remotely that’s too on 24/7 basis. It’s an amazing experience, sit relax and get everything done automatically. 

Get Microsoft help on leading issues

Microsoft has introduced a variety of products like Windows operating system, Microsoft Office suite, Internet Explorer and many more, which are user-friendly and reliable. But with growing competition and wide user base, it has become essential to develop suitable platform to discuss and resolve the issue related to them. Hence, Microsoft has joints hands with leading tech expertise to deliver quality solution.

Services of Microsoft help provider can be categorized as follow:

Installation and upgrade application/system software

Microsoft help service provider helps you to migrate from older to the latest operating system Windows 7. If you have got bored with using your older browser or Microsoft Office suite, get it upgraded to latest Internet Explorer 8 and Microsoft Office 2007 simultaneously.

Microsoft help agencies would scan your PC in no time with Windows 7 Upgrade Advisor. It will check the potentiality of your computer against Windows 7. Report will recommend about the next step.

Above step will bring two installation situations in front of you.

Upgrade installation: Customers who have uploaded Windows Vista during June 26, 2009 to January 31, 2010 are eligible for a free Windows 7 upgrade. Intra upgrade has also been facilitated by Microsoft help provider where users of windows 7 Starter, Home Premium and Professional editions can migrate to higher editions

Under upgrade installation all your settings and files will be preserved as it was to the new version.

Custom installation: You can preserve your settings and files with latest Windows Easy Transfer. Here, you need to get the complete Windows 7 installation CD and perform installation task.

Software and hardware compatibility

Microsoft help service providers would help you, if you are in helpless situation. You may find certain programs are not compatible to latest Windows operating system. For both Vista and Windows 7 users, presence of compatibility mode and Windows XP mode is a gift, which can be tweaked around to run any older program.

Security and privacy maintenance

Enterprises dealing in Microsoft help have experienced tech savvy personnel who can manage privacy of your system. You can view your computer usage from remote places as well as can put control over the Internet usage of your kids. You can also enjoy safe online banking and shopping under the surveillance of Microsoft help provider.

System repair and recovery

On account of any issues pertaining to hardware or user mistake data on your computer/server may get eradicated. Hence, preservation of data is an important aspect of IT industry.Microsoft support providers have decent technical group, to take care of everything related to system restore and data backup.

Computer help: Dell Support

Dell Support: Dell offers vivid group of desktops, laptops, PDAs, computer components and computer peripherals.. Dell support is available round the clock to deal with all sorts of user’s issues like:

·         Security threats

·         Slow performance of PC

·         File sharing issues

·         Driver compatibility issues

·         Error related to operating system

Motive of Dell support:

·         Ensure better security setup and settings to your system

·         Optimize your system performance

·         Update your system software and application software

·         Perform consistent monitoring of hardware component

·         Ensure effective data backup

·         Installation of suitable peripheral devices

Effective Dell support is available according to user group and is discussed as follows:

Home users: Dell support offers regular PC health checkup programs to compete with ever evolving issues. If required, dell technical support can upgrade your system or application software. They will also ensure that you have the best compatible device driver to gain maximum of your application software. Your system will be equipped with effective firewall and security to prevent intrusion of unwanted programs.

Business users: Dell supports the small scale business group who has the need to customize and virtualize the IT infrastructure.

Enterprises: Dell support offers best data base management technology to Enterprises so as to retain them for longer time. A Dell support does proactive system management so that you can keep your business running efficiently. Enterprises would get best of server services to design flexible and responsive IT infrastructure with deployment of compatible Terminal server. They will also monitor server security on regular basis.

In News: iYogi Re-Defines Technical Support – BizTech2.com

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

Computer Help and Support

Are you tired of your computer? Our computer technicians repair your PC in your home or office. Online tech support resources provide computer service and computer repair on most makes and models of computers and PCs.

If you have a high speed Internet connection, service technicians can securely access and repair your computer remotely. Your PC will be diagnosed using different diagnostic tools at which point a problem should be found, diagnosed and repaired while you remain in the comforts of home. It's like having a personal computer technician to resolve all your computer problems.

Since most computer users do not have time to learn those complicated computer knowledge, tech support offers a nice way to all to get acquainted with the intricacies involved within their system.

Although, you have to pay much money to remote technical support services to get the answer you concerned, but it's really worth your money. Most of these companies concentrate their efforts exclusively on home and small office computer users who require greater attention to detail and personalized service. Most of the times they maintain retail stores that allow them to keep costs low in order to provide competitive service prices.

There are number of online computer support companies that offer home computer repair services. These services include repairs, up-gradations, and installations for new system, virus removal, networking and more. Highly trained computer technicians perform all of these services. Many computer technicians will travel to your home or office to diagnosis, estimate and complete upgrades and repairs. In most cases, all work can be done in a single visit. However, it can be an expensive choice as in home repair technicians charge on the basis of per hour.

If you find a service that you like and the fees sound fine, make sure to take a guarantee for your fees. For example, if you find an individual that quotes you a rate of $30 an hour, and says your problem will take 2 - 3 hours, what happens if the tech later says it actually took six or seven hours to get it done.

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RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.


iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net