Online Microsoft Tech Support: June 2008

Monday, June 30, 2008

Resolving Problems with Viewing Web Pages

There are several reasons why Computer users have trouble viewing Web pages properly, and many times the problem is the result of changes to the defaults that the users have made on their own. Problems can also occur because of default security settings. For example, a site is in the Restricted Sites zone, or the site requires cookies be placed on the computer and cookies are not allowed. Users might report specific errors as well; they get internal page faults; or they cannot hear sounds, see videos, or view pictures.

Screen Resolution

If a user reports problems with viewing a single Web page, but other pages look fine, check to see whether there is a note at the bottom of the page that says, “This page is best viewed using 800 x 600 screen resolution” or something similar. If it is a corporate website or one the user relies on heavily, the user might need to reconfigure his or her display settings permanently. Display settings are changed in Control Panel

Cookie Handling

Many websites require that cookies be enabled on a user’s computer if the user wants to visit and browse the site. A user cannot view websites that have this requirement if the user’s privacy settings are configured to block all cookies, if the privacy settings are set to High, or if the company has a strict cookie policy that blocks first-party cookies or does not allow session cookies. Allowing a user access to sites requires that the default privacy settings be changed.

Sounds, Videos, and Pictures

Some of the Advanced options of Internet Explorer restrict what users can and cannot see on a Web page. These settings are often configured to speed up access to a page by not playing videos or showing pictures when the site is loaded, and sound can be disabled as well. If a user reports problems that are associated with sound, video, or pictures, one can check the advanced options first by following these steps:
1. Open Internet Explorer, and from the Tools menu, select Internet Options.
2. Click the Advanced tab and scroll down to the Multimedia section.
3. Verify that the appropriate items are selected:
❑ Play Animations In Web Pages
❑ Play Sounds In Web Pages
❑ Play Videos In Web Pages
❑ Show Pictures
4.• On the Advanced tab, verify that the Show Image Download Placeholders check box is cleared. Click OK.

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Monday, June 16, 2008

Changing Default Actions in Internet Explorer in Windows XP

The default search action is to go to the most likely site. To change that default, follow these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. Click the Advanced tab and scroll down to Search From The Address Bar.

3. In the When Searching list, select the appropriate choice and then click OK.

Script Errors

Users might report that script error notifications appear on their monitors while surfing

websites, and they might also complain that they are continually asked if they want to

debug those errors. You might also have users with the opposite problem; a developer

or technician might need to see these errors when testing a new website. Whatever the

case, script options exist in the Advanced options of Internet Explorer, and they can be

easily enabled or disabled.

_ Enabling and Disabling Script Debugging

To enable or disable script debugging, or if a user should be notified of all script errors,

follow these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. On the Advanced tab, in the Browsing section, select or clear the following check

boxes and then click OK: Disable Script Debugging and Display A Notification

About Every Script Error.

3. Click OK to close the Internet Options dialog box.

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Wednesday, June 11, 2008

Using Inline AutoComplete in Internet Explorer

Inline AutoComplete completes entries in the Address bar as you type (based on

entries you have used before) and offers a list of choices under the Address bar for other links that start the same way.

Enabling InlineAutoComplete

You can enable Inline AutoComplete using the Advanced options of Internet Explorer

by following these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. From the Advanced tab, scroll down to the end of the Browsing section.

3. Select the Use Inline AutoComplete check box. Click OK.

Using Default Search Actions

Users can perform searches in many ways, including using the Search Explorer bar,

using a Web browser or search engine, or typing their requests in the Address bar. If a

user’s choice is to search for information using the Address bar, there are several ways

in which the results for that search can be shown. In addition, searching from the

Address bar can be disabled. Following are the advanced choices for searching from

the Address bar:

■ Display results and go to the most likely site.

■ Do not search from the Address bar.

■ Just display the results in the main window.

■ Just go to the most likely site.

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Get more on news on Internet Explorer and also know about Importing and Exporting Internet Favorites

Monday, June 30, 2008

Resolving Problems with Viewing Web Pages

Monday, June 16, 2008

Changing Default Actions in Internet Explorer in Windows XP

Wednesday, June 11, 2008

Using Inline AutoComplete in Internet Explorer

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