Resolving Problems with Viewing Web Pages

There are several reasons why Computer users have trouble viewing Web pages properly, and many times the problem is the result of changes to the defaults that the users have made on their own. Problems can also occur because of default security settings. For example, a site is in the Restricted Sites zone, or the site requires cookies be placed on the computer and cookies are not allowed. Users might report specific errors as well; they get internal page faults; or they cannot hear sounds, see videos, or view pictures.

Screen Resolution

If a user reports problems with viewing a single Web page, but other pages look fine, check to see whether there is a note at the bottom of the page that says, “This page is best viewed using 800 x 600 screen resolution” or something similar. If it is a corporate website or one the user relies on heavily, the user might need to reconfigure his or her display settings permanently. Display settings are changed in Control Panel

Cookie Handling

Many websites require that cookies be enabled on a user’s computer if the user wants to visit and browse the site. A user cannot view websites that have this requirement if the user’s privacy settings are configured to block all cookies, if the privacy settings are set to High, or if the company has a strict cookie policy that blocks first-party cookies or does not allow session cookies. Allowing a user access to sites requires that the default privacy settings be changed.

Sounds, Videos, and Pictures

Some of the Advanced options of Internet Explorer restrict what users can and cannot see on a Web page. These settings are often configured to speed up access to a page by not playing videos or showing pictures when the site is loaded, and sound can be disabled as well. If a user reports problems that are associated with sound, video, or pictures, one can check the advanced options first by following these steps:
1. Open Internet Explorer, and from the Tools menu, select Internet Options.
2. Click the Advanced tab and scroll down to the Multimedia section.
3. Verify that the appropriate items are selected:
❑ Play Animations In Web Pages
❑ Play Sounds In Web Pages
❑ Play Videos In Web Pages
❑ Show Pictures
4.• On the Advanced tab, verify that the Show Image Download Placeholders check box is cleared. Click OK.

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