RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems,Computer Support ,Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.


iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

The Advanced tab of the Performance Options

The Advanced tab of the Performance Options dialog box, also Contains two other performance options for configuring a computer to run under special Circumstances. These options are the following:

■ Processor Scheduling By default, Windows optimizes the use of the processor for running programs. You can set this option to optimize the processor for running background services. This option is best if the computer that you are configuring is acting mainly as a file, print, or Web server.

■ Memory Usage Windows also optimizes memory for running programs by default. If the computer that you are configuring is running mainly services instead, select the System Cache option.

Use the Advanced tab of the Performance Options dialog box to adjust processor Scheduling and memory usage.

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Managing Virtual Memory Paging Files

Like most modern operating systems, Microsoft Windows XP uses virtual memory, which is created

by extending the physical memory assigned to an application to the computer’s

hard drive. Windows can assign some memory to an application, but not necessarily

enough to satisfy all that application’s needs. Instead, Windows monitors memory

access and continuously reorganizes memory structure to meet applications’ needs. By

correctly anticipating applications’ needs, and by storing pages of memory to hard disk

as necessary, Windows uses virtual memory to allow a computer to operate with less

physical memory.

When Windows stores memory to hard disk, it uses a special file called a paging file.

You can configure some aspects that relate to how Windows uses the paging file by

using the Virtual Memory dialog box. To open the Virtual Memory dialog box, follow these steps:

1. From the Start menu, right-click My Computer and select Properties.

2. In the System Properties dialog box, on the Advanced tab, click the Settings button

in the Performance section.

3. In the Performance Options dialog box, on the Advanced tab, click Change.

The Virtual Memory dialog box shows the size of the paging file for each disk on a

computer and the total paging file size for all the drives combined. The files on all disks

are combined and treated as a single area for paging memory to disk. Breaking the

paging file up across multiple disks (especially disks on different disk controllers) can

decrease the time it takes to write memory information to the paging file.

For the most part, Windows does a good job of managing the size of the file itself.

Unless you have a good reason for changing the paging file, you should probably just

leave it alone. However, if possible, you want to avoid having your paging file on the

same disk as your system files.

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iYogi Announces Launch of Monitoring and Performance Tool For SMBs.

iYogi – a leading provider of technical support services with horizons in the US, UK, Canada and Australia – today announced the launch of its exclusive server monitoring tools for small businesses. The new product offers integrated technology solutions to surmount the users’ unique IT support requirements thereby enabling them to derive and share information, data, enable network performance analysis, and security trends critical to plan and mana ge their set of servers – 24x7.

Uday Challu, iYogi’s CEO commented, “Holding a significant niche for itself in the computer support industry, iYogi has always known to be on the forefront of adapting breakthrough technology to exceed customer service expectations. This time we have developed a tool offering value-add functionality which will help small business customers maximize the business outcomes of IT.”

iYogi’s monitoring tool provides real time observation and monitoring solutions to ensure more robust and reliable IT support and infrastructure for small buinesses. Small Business owners also get a comprehensive assesment of their IT environment to meet technology needs with the scalability for future growth and create preventative measures based on quick analysis of network device alerts, pre-failure indicators, performance benchmark and security issues.

The new Monitoring and performance tool will provide small business with the opportunity to test all technical and non-technical aspects of their servers and help them to strengthen overall IT infrastructure. The array of services will include: Patch Management, Security Auditing, Site Inventory, Real Time Alerting Script Based Management, and Rights Management Services for all critical server issues.

“Irrespective of the business being small or large, when the consumer chooses iYogi, he leverages the potential of an elite taskforce of Microsoft Certified System Engineers and Cisco Certified Network Associates, ready to service their critical assets, using the most advanced network asset tracking and Performance monitoring”, adds Challu.

Another factor where the Company aims to distinguish itself from its competitors is product pricing. Embracing the concept of service quality, iYogi offers competitively priced technical support services at no-haggle, low prices.

As for its small business support, the Company has integrated its exclusive Monitoring and Alerting Services under one price umbrella of just $480 annually. per server i.e. $49.99 per month. The price is certainly hard to find anywhere else.

For more information on iYogi Small Business Support, visit http://www.iyogibusiness.com/

Contact Details:
Company Name: iYogi Technical Services Pvt Ltd
Address: iYogi Inc.
12 Desbrosses Street
3rd Floor
New York, NY 10013
Toll Free no:1-800-237-3901
Work Number: 1-212-229-0901
Fax Number: 1-888-867-2715

Disabling Visual Effects

Many of the new visual effects that are available in Windows XP can slow the perceived
performance of a computer by making dialog boxes, windows, and menus take
longer to open and work with. By default, Windows enables visual effects based on the
capabilities of a computer, but you can enable or disable specific visual effects to strike
your own balance between performance and appearance.

Microsoft Windows XP provides quick access for enabling and disabling visual effects. From the
Start menu, right-click My Computer and then choose Properties. In the System Properties
dialog box, on the Advanced tab, click Settings in the Performance section to open the Performance Options dialog box.

You can choose from the four options for visual effects:
■ Let Windows Choose What’s Best For My Computer
■ Adjust For Best Appearance, which enables all the effects
■ Adjust For Best Performance, which disables all the effects
■ Custom, which allows you enable and disable the effects yourself
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Turning Off Fast User Switching In Windows Xp

Fast User Switching in Windows XP allows users to switch between different user
accounts without logging off. Each user can even have his own applications running
while another user uses the computer. Although this feature presents obvious advantages,
it also comes with an equally obvious disadvantage. The more applications that
your computer runs at the same time, the slower the computer will perform, regardless
of whether those applications are run by one or multiple users. If users frequently have
problems with other users leaving applications running, and if this situation tends to
slow down the computer, suggest that users turn off the Fast User Switching feature.
You can learn more about Fast User Switching in Chapter 3, “Supporting Local Users
and Groups.”
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Optimizing Hard Disk Performance

Many of the functions in Microsoft Windows XP rely on having enough disk space free to operate,
including Windows’ virtual memory system and programs that need to create temporary
files, to name just two of the most important. In addition, almost every function
in Windows relies on quick hard disk access. Windows includes a number of utilities
that can help you optimize hard disk performance, including the following:

■ Disk Cleanup Wizard Scans your hard disk looking for files that can be safely
removed, helping you to free up disk space.

Disk Defragmenter Rearranges the data on your hard drive so that files are
written to disk contiguously. During the defragmentation, it also places more frequently
used files toward the front of the disk so that they load faster.

■ Chkdsk Scans the files and directory structure of your disk to make sure that
they are free of errors.
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Optimization of your computer

Removing Unnecessary Background Applications

Many applications install software that runs in the background as you use Windows.
Normally, this software is a useful piece of the application, such as the monitor that
allows your antivirus installation software to check files for viruses during download. Often, this
software is a program that you could easily live without. When this is the case, it is best
to prevent the software from loading with Windows so that the software does not consume
system resources.
You can sometimes tell what background programs are running because the programs
are represented by icons in the notification area, but this is not always the case. Even
if there is an icon present, turning off different programs usually requires different
steps, depending on the program.
To prevent unnecessary background applications from running, try the following:
■ If there is an icon in the notification area, right-click or click the icon to see if a
menu opens. Often, there is a command for setting preferences that you can use
to figure out how to prevent the program from loading when Windows starts. You
can learn more about the notification area in Chapter 4, “Supporting the Windows
Desktop.”
■ If there is no menu for the icon, check the Startup folder on the Start menu. Often,
programs place shortcuts here to load components at Windows startup. You can
also try running the program that is associated with the icon to see if there are
instructions for preventing the program from loading.
■ You should also check the Startup folder for applications that load, but do not
place an icon in the notification area.
Windows also includes the System Configuration Utility, which you can use to control
Windows startup. Run the program by typing msconfig at the Run dialog box or command
prompt. The System Configuration Utility, shown in Figure 12-1, contains many
tabs that you can use to configure different aspects of the startup process, including the
following:
■ General Use the General tab to select a type of startup to use the next time that
Windows starts. A diagnostic startup is the same thing as starting Windows XP in
safe mode. A selective startup allows you to choose which types of components
should be loaded (represented by the other tabs on the utility).
■ SYSTEM.INI, WIN.INI, BOOT.INI These tabs allow you to control the system
files that Windows XP uses primarily for compatibility with previous versions of
Windows. In earlier versions of Windows, these files were used instead of a centralized
system Registry. Turning items on and off by using these tabs is generally
safer than editing these files directly.
■ Services This tab presents a list of services that load with Windows. Although
you can use this tab to prevent services from loading, it is much safer (and just as
easy) to use the Services node in the Computer Management window.
■ Startup This is probably the most important tab used for optimizing Windows
startup. It presents a list of all program components that load with Windows,
whether or not they are represented in the notification area or not. Turn off the
programs you do not want to load and restart Windows. You can return and reselect
the applications whenever you want.
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Configuring Windows XP for Performance

Optimizing Windows Startup
After you first install microsoft windows XP, the operating system begins to automatically optimize
system settings to speed up subsequent startups. Similarly, Windows XP optimizes
program files so that applications launch more quickly as you use them. For this
reason, you should allow a sufficient number of restarts and launches to let Windows
perform these configurations before deciding whether you need to optimize the performance
of a computer.
Windows startup is fairly complicated, but there are many ways that you can optimize the process
for a quicker startup time:
■ Check the basic input/output system (BIOS) settings for your computer to see if
there are unnecessary actions that you can eliminate from the startup process. For
example, on many computers, you can skip the memory check that occurs when
you turn on your computer—something that can take quite some time when you
have a lot of memory.
■ If a computer is configured with multiple operating systems, you can reduce the
amount of time that Windows displays the menu of operating system choices at
startup. Configure this setting by opening Control Panel, selecting the Advanced
tab, and then clicking Settings in the Startup And Recovery section.
■ Remove any unnecessary applications that start automatically with Windows.
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Invalid Page Faults

A page fault is a normal process that occurs when a program requests data that is not
currently loaded into the computer’s real memory. When this occurs, Windows
attempts to retrieve the data from the virtual memory that is stored to hard disk. If the
data cannot be mapped to virtual memory, the result is an invalid page fault—and
often a crashed application. Invalid page faults are often difficult to diagnose. Connectivity
settings; a full Temporary Internet Files folder; and third-party Internet software
including firewalls, file-sharing software, Internet optimizers, and on-screen animation
programs can cause page faults. Network protocols, cookies, corrupted Favorites, services,
and Internet software installations can also cause invalid page faults.
Invalid page faults can be represented in Internet Explorer by several different types of
errors, including the following:
■ An actual invalid page fault error
■ Iexplore.exe has generated errors and must be shut down
■ The page could not be displayed
■ Could not open the search page
■ An access violation occurred in MSHTML.DLL
If specifics about the error are provided in the error message and type in the exact error message
as the keywords for a search. Downloading and installing a particular update might
solve this particular error. These are the easiest of all page faults to find solutions for.
If no specifics are given, you will have to resolve the errors using trial-and-error computer troubleshooting tips.
When the error occurs, use the Internet Explorer Reporting tool to report the error, and then view the error details. If the error report gives any indication of the cause of the error, disable the program or service associated with it.
If that process does not work, and if you have the most up-to-date service packs
installed, continue troubleshooting in the following order:
1.• Verify that the proxy settings for the LAN, if they exist, are correctly configured.
You can locate these settings by clicking LAN Settings on the Connections tab of
the Internet Options dialog box.
2.• Disable third-party browser extensions or other third-party downloaded components.
Applications like these can often be disabled from the notification area or
from the application itself, and uninstalling the component from Control Panel is
the best option if one of these programs caused the page fault.
3.• Delete all temporary Internet files. You can do this on the General tab of the Internet
Options dialog box.
4.• Delete cookies. You can do so on the General tab of the Internet Options dialog
box.
5.• Troubleshoot the Favorites folder. It is possible that corruption in the Favorites
folder or some of the files it holds is to blame. Try moving the contents of the
your Favorites folder to a temporary folder. If that solves the problem, add the
shortcuts back to the Favorites folder a few at a time. If the problem recurs, it is
usually easy to find the culprit..
6. Verify that the system has enough RAM and that the RAM is performing properly.
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Resolving Problems with Viewing Web Pages

There are several reasons why Computer users have trouble viewing Web pages properly, and many times the problem is the result of changes to the defaults that the users have made on their own. Problems can also occur because of default security settings. For example, a site is in the Restricted Sites zone, or the site requires cookies be placed on the computer and cookies are not allowed. Users might report specific errors as well; they get internal page faults; or they cannot hear sounds, see videos, or view pictures.

Screen Resolution

If a user reports problems with viewing a single Web page, but other pages look fine, check to see whether there is a note at the bottom of the page that says, “This page is best viewed using 800 x 600 screen resolution” or something similar. If it is a corporate website or one the user relies on heavily, the user might need to reconfigure his or her display settings permanently. Display settings are changed in Control Panel

Cookie Handling

Many websites require that cookies be enabled on a user’s computer if the user wants to visit and browse the site. A user cannot view websites that have this requirement if the user’s privacy settings are configured to block all cookies, if the privacy settings are set to High, or if the company has a strict cookie policy that blocks first-party cookies or does not allow session cookies. Allowing a user access to sites requires that the default privacy settings be changed.

Sounds, Videos, and Pictures

Some of the Advanced options of Internet Explorer restrict what users can and cannot see on a Web page. These settings are often configured to speed up access to a page by not playing videos or showing pictures when the site is loaded, and sound can be disabled as well. If a user reports problems that are associated with sound, video, or pictures, one can check the advanced options first by following these steps:
1. Open Internet Explorer, and from the Tools menu, select Internet Options.
2. Click the Advanced tab and scroll down to the Multimedia section.
3. Verify that the appropriate items are selected:
❑ Play Animations In Web Pages
❑ Play Sounds In Web Pages
❑ Play Videos In Web Pages
❑ Show Pictures
4.• On the Advanced tab, verify that the Show Image Download Placeholders check box is cleared. Click OK.

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Changing Default Actions in Internet Explorer in Windows XP

The default search action is to go to the most likely site. To change that default, follow these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. Click the Advanced tab and scroll down to Search From The Address Bar.

3. In the When Searching list, select the appropriate choice and then click OK.

Script Errors

Users might report that script error notifications appear on their monitors while surfing

websites, and they might also complain that they are continually asked if they want to

debug those errors. You might also have users with the opposite problem; a developer

or technician might need to see these errors when testing a new website. Whatever the

case, script options exist in the Advanced options of Internet Explorer, and they can be

easily enabled or disabled.

_ Enabling and Disabling Script Debugging

To enable or disable script debugging, or if a user should be notified of all script errors,

follow these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. On the Advanced tab, in the Browsing section, select or clear the following check

boxes and then click OK: Disable Script Debugging and Display A Notification

About Every Script Error.

3. Click OK to close the Internet Options dialog box.

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Using Inline AutoComplete in Internet Explorer

Inline AutoComplete completes entries in the Address bar as you type (based on

entries you have used before) and offers a list of choices under the Address bar for other links that start the same way.

Enabling InlineAutoComplete

You can enable Inline AutoComplete using the Advanced options of Internet Explorer

by following these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. From the Advanced tab, scroll down to the end of the Browsing section.

3. Select the Use Inline AutoComplete check box. Click OK.

Using Default Search Actions

Users can perform searches in many ways, including using the Search Explorer bar,

using a Web browser or search engine, or typing their requests in the Address bar. If a

user’s choice is to search for information using the Address bar, there are several ways

in which the results for that search can be shown. In addition, searching from the

Address bar can be disabled. Following are the advanced choices for searching from

the Address bar:

■ Display results and go to the most likely site.

■ Do not search from the Address bar.

■ Just display the results in the main window.

■ Just go to the most likely site.

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Importing and Exporting Internet Favorites

If you use Internet Explorer on multiple computers, you can easily share favorite items

among computers by exporting them on one computer and then importing them on

another. Exporting favorites is also a good way to back them up, share them with a

friend, or even create a single Web page with links to all your favorites.

Exporting Internet Favorites

To export Internet Favorites to an .htm file, follow these steps:

1. On the File menu of Internet Explorer, select Import and Export.

2. On the Welcome page of the Import/Export Wizard, click Next.

3. Select the Export Favorites option and click Next.

4. You can specify the primary Favorites folder or any particular subfolder for your

export. When you select a folder for export, all subfolders in that folder are also

exported. Select the folder you want to export and click Next.

5. Click Browse, select a location and name for the export file, and click Save. Click

Next and then click Finish.

6. Internet Explorer informs you that the export is successful. Click OK.

The exported file is saved as a Web page. Double-click it to open it in Internet

Explorer, and you can see a list of all your favorites—complete with hyperlinks. You

can transfer this file to another computer and import it, back it up to a safe place, or

even use it as a Web page.

Importing Internet Favorites

To import Internet Favorites from an .htm file, follow these steps:

1. On the File menu of Internet Explorer, select Import and Export.

2. On the Welcome page of the Import/Export Wizard, click Next.

3. Select the Import Favorites option and click Next.

4. Click Browse, locate and select the .htm file you want to import, and then click

Save.

5. Click Next and then select a folder in which the imported favorites will be placed.

Click Next and then click Finish.

6. Internet Explorer informs you that the import is successful. Click OK.

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Locked Toolbar

If a user complains that the toolbar is locked and cannot be moved, click View, point

to Toolbars, and clear the Lock The Toolbars command.

Personalizing the Favorites Menu

When users call to report that they cannot access all their favorites or that they have

saved favorites but the favorites are not listed in the Favorites list, it is most likely

because the Personalized Favorites menu option is enabled in the Advanced options of

Internet Explorer. Personalized menus keep the Favorites list clean by hiding links that are not used very often. The list shows only the links that are accessed frequently. Tell

the users that they can access the less-frequently-accessed links by clicking the down

arrow at the end of the Favorites list.

>Enabling Personalized Favorites Menus

To disable or enable personalized favorites menus, follow these steps:

1. Open Internet Explorer, and from the Tools menu, select Internet Options.

2. On the Advanced tab, scroll down to the Browsing section, and select or clear the

Enable Personalized Favorites Menu check box. Click OK.

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Troubleshooting Internet Explorer Problems

Many times we face some problems like how internet performs well, speed, Connectivity and other computer problems and solution can be resolved by customizing the Standard toolbar, changing what is.

Selected in the View menu, or personalizing the Advanced settings in the Internet

Options dialog box.

Missing Toolbar, Links Bar, or Status Bar

A common complaint from end users is that an Internet Explorer toolbar is missing, or

a toolbar that they used to have is not available anymore. The toolbars that you can

configure include the Standard toolbar, the Address bar, and the Links bar. Users might

also complain that they cannot see the information at the bottom of the screen that

shows which security zone they are in, denoting a missing Status bar. You can add and

remove these toolbars by using the View menu; and you can customize the placement

of the Standard toolbar, Address bar, and Links bar by dragging and dropping.

To show or hide any of the toolbars, follow these steps:

1. Open Internet Explorer, and from the View menu, point to Toolbars.

2. The Toolbars list contains Standard Buttons, Address Bar, Links, Lock The Toolbars,

and Customize selection. Toolbars marked with a check are showing; toolbars

without a check do not show. To select or clear a toolbar, select it from the list.

To customize the placement of the Standard toolbar, Address bar, or Links bar, follow

these steps:

1. In Internet Explorer, make sure that the toolbars are unlocked by going to the

View menu, pointing at Toolbars, and ensuring that the Lock The Toolbars command

does not have a check next to it. If it does, choose the command to toggle

it off.

2. Position the pointer at the far left of the toolbar you want to move.

3. Click and hold the mouse button; the pointer will change to a four-headed arrow.

4. Drag the toolbar to a new position to combine it with an existing toolbar or to

move its position onscreen.

5. Position the pointer on the light dotted lines that separate combined toolbars until

the pointer becomes a two-headed arrow. Drag to resize the toolbar.

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Configuring Privacy Settings in Internet Explorer

The Privacy tab of the Internet Options dialog box allows you to control how Internet

Explorer handles cookies, which are small text files stored on your computer by websites.

Websites use cookies to store user preferences for personalized sites, and cookies

often contain personal information used to identify the user to the website.

Although most cookies are legitimate, some are not. Unsatisfactory cookies are those

that are used to provide personally identifiable information for a secondary purpose,

such as selling your e-mail address to third-party vendors, or sharing your name and

address with other companies. Because there are unsatisfactory cookies, it is important

to understand the different types of cookies, how to delete cookies, and how to change

privacy settings to prevent different types of cookies from being saved to the computer.

Your company might require that changes be made to the default settings for cookies,

too, so you need to know how to make changes if asked.

Cookies can be either persistent (they remain after Internet Explorer is closed and can

be reused) or temporary (they are deleted when Internet Explorer is closed). Also,

there are first-party and third-party cookies. First-party cookies originate from the website

that you are currently viewing. Third-party cookies originate from a site different

from the one that you are currently viewing but are somehow related to the current

website. For example, many sites use advertising from third-party sites, and those sites

commonly use cookies to track your website usage for advertising purposes.

You can configure the following settings to manage cookies:

■ Block All Cookies Blocks new cookies from being created and prevents access

to existing cookies. If per-site privacy settings are configured, they do not override

this setting.

■ High Blocks all cookies that use personal information without the user’s explicit

consent. If per-site privacy settings are configured, they override this setting.

■ Medium High Blocks all third-party cookies that do not have a compact privacy

policy or that use personal information without the user’s explicit consent,

and all first-party cookies that use personal information without implicit consent.

If per-site privacy settings are configured, they override this setting.

■ Medium Blocks all third-party cookies that do not have a compact privacy policy

or that use personal information without the user’s explicit consent. First-party

cookies that use personal information without implicit consent are allowed, but

they are deleted when the browser is closed. Access to first-party cookies is

restricted to first-party context if the cookie does not have a compact privacy policy.

If per-site privacy settings are configured, they override this setting.

■ Low Permits websites to store all cookies on the computer. When the browser is

closed, third-party cookies are deleted. Access to first-party cookies is restricted to

first-party context if the cookie does not have a compact privacy policy. If per-site

privacy settings are configured, they override this setting.

■ Accept All Cookies Enables all websites to store and access cookies on the

computer. If per-site privacy settings are configured, they do not override this setting.

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Internet Explorer
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Configuring Advanced Settings in Internet Explorer

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Configuring Security Settings in Internet Explorer

To configure Internet Explorer security settings that control what types of content Internet Explorer can download and use—content such as ActiveX controls, files, and fonts. Internet Explorer contains many settings designed to protect the computer and the user from security hazards when browsing the Internet. Knowing the available configuration options gives you a greater understanding of potential threats and of the methods that you can utilize to help protect
users against them.

The Security tab of the Internet Options dialog box, shown in Figure 11-8, provides a

method of controlling security based on security zones. Security zones contain a list

of websites deemed to have similar security settings requirements. You’ll be asked to

resolve problems that have to do with zone configurations; these problems will mainly

be issues regarding the inability to view or access something or to comply with company

security directives. To resolve these types of calls, you’ll need an understanding

of the default settings for each zone.

The four zones provided are as follows:

■ Internet Contains all websites that you have not placed in other zones.

■ Local Intranet Contains all websites that are on the local network. By default,

this zone includes all sites that bypass the proxy server (if a proxy server is being

used) and all local network paths. You can add additional sites to this zone by

selecting the zone and clicking Sites.

■ Trusted Sites Contains websites that are believed to be safe. There are no sites

in this zone by default. You can add sites to this zone as you see fit by selecting

the zone and clicking Sites.

■ Restricted Sites Contains websites that could potentially be harmful. There are

no sites in this zone by default. You can add sites to this zone as you see fit by

selecting the zone and clicking Sites.

Service calls involving security zones can have to do with an end user’s need to have

more (or less) access to Web content than she currently has or to place a Web site in a

specific zone and use that zone’s default security settings. You might also receive calls

to configure users’ computers to comply with a company security policy requirement

to enable or disable a specific security setting.

Although it is generally a good idea to leave each security zone set to its defaults, you

can customize the security level for each site if the default settings are not adequate for

a user. For example, some users might enjoy a more secure environment, but would

prefer that Internet Explorer give them the option of blocking content rather than

blocking the content automatically. Customize the security level of a site by selecting

the site and clicking Default Level; then drag the slider that appears to the desired security

level.

The security levels that you can configure are as follows:

■ High, which is appropriate for sites that might have harmful content.

❑ Less-secure features are disabled.

❑ The safest way to browse, but functionality is potentially lost.

■ Medium, which is appropriate for most Internet sites.

❑ Prompts before downloading potentially unsafe content.

❑ Unsigned ActiveX controls are not downloaded.

■ Medium-Low, which is appropriate for local sites.

❑ Most content is run without prompts.

❑ Unsigned ActiveX controls are not downloaded.

■ Low, which is appropriate for sites that are trusted.

❑ Minimal safeguards and warning prompts are provided.

❑ Most content is downloaded and runs without prompts.

❑ All ActiveX content can run.

Default security levels for each zone are as follows:

■ The Internet zone has a Medium security level.

■ The Local Intranet zone has a Medium security level.

■ The Trusted Sites zone has a Low security level.

■ The Restricted Sites zone has a High security level.

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